- Other ways to share. Learn about other ways you can share files between your Mac and your.
- Files an folders copied to an App's Documents folder can be accessed directly from your device. This is ideal to transfer media files such as documents and videos that you want to view on the go. For more information, see How to transfer files and folders from a Mac or PC computer to an iPhone.
If so, you can pick a folder to store it in on iCloud, in your iPhone's set of folders, or in a folder like Dropbox, if you use that app If you download a file from the internet, you may need to.
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
Iphone Folder On Mac
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
How to download photos and videos from iCloud.com
If you want to save copies of your photos and videos from iCloud.com to your iPhone, iPad, iPod touch, or your Mac or PC, follow these steps.
On your iPhone, iPad, or iPod touch
- On iCloud.com, tap Photos.
- Tap Select, then tap a photo or video. To select multiple photos or videos, tap more than one. To select your entire library, tap Select All.
- Tap the more button .
- Choose Download, then tap Download to confirm.
If your photos download as a ZIP archive, learn how to uncompress the folder on your iPhone, iPad, or iPod touch.
On your Mac or PC
- On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos.
- Click and hold the download button in the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*
- Click Download.
If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC.
What happens when you delete photos or videos
Remember, when you delete a photo from iCloud Photos, it also deletes from iCloud and any other device where you're signed in with the same Apple ID — even if you turned on Download and Keep Originals or Download Originals to this Mac. If you choose to download your originals, this also impacts your device storage. Learn more about how to manage your device storage. You can also learn how to AirDrop your photos and videos to another device.
How to download photos and videos from the Photos app
If you want to download a full-size copy of your photos and videos from the Photos app to your iPhone, iPad or iPod touch with iOS 10.3 or later or iPadOS, or your Mac with OS X Yosemite 10.10.3 or later, follow these steps.
Iphone Folders App
On your iPhone, iPad, or iPod touch
- Go to Settings > [your name].
- Tap iCloud, then tap Photos.
- Select Download and Keep Originals.
On your Mac
- Open the Photos app.
- Choose Photos > Preferences.
- Select iCloud, then click Download Originals to this Mac.
On your PC
If you're using a PC, you can set up iCloud for Windows and download a copy of your photos and videos from iCloud Photos.
Learn what happens when you delete a photo from iCloud Photos.
How to download photos and videos from Shared Albums
You can download copies of photos and videos in Shared Albums to your own library. Learn more about how to use Shared Albums.
On your iPhone, iPad, or iPod touch
- Open the Photos app, then go to the Albums tab.
- Scroll down to Shared Albums and select an album.
- Tap the photo or video, then tap .
- Choose Save Image or Save Video.
Iphone Photo Folders
On your Mac
- Open Photos, then select a Shared Album from the left-hand menu.
- Select the photo or video.
- Control-click a photo, then choose Import.
On your PC
In iCloud for Windows 11.1:
Create New Folder On Iphone
- Choose Start menu > iCloud Shared Albums.
- Double-click the shared album that you want to download photos or videos from.
- Double-click a photo or video, then copy it to another folder on your computer.
In iCloud for Windows 7.x:
- Open a Windows Explorer window.
- Click iCloud Photos in the Navigation pane.
- Double-click the Shared folder.
- Double-click the shared album that you want to download photos or videos from.
- Double-click a photo or video, then copy it to another folder on your computer.
![Folders Folders](/uploads/1/2/6/6/126675310/634100289.png)
To download the full album, open a File Explorer window or Windows Explorer window (Windows 7), open the Pictures folder, then open the iCloud Photos folder. Copy the Shared Album folder to another location on your computer.
If you need help downloading your photos or videos
- Make sure your device is not on Low Power Mode. Low Power Mode temporarily pauses iCloud Photos. Learn more about Low Power Mode.
- Depending on your internet connection and the number of photos you're downloading, it may take some time for your download to complete.
- Want to make a backup of your photos? Learn how to archive or make copies of the information you store in iCloud.
- See how to transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC.
- Learn how to manage your iCloud storage.